Labak River Hotel by EPS

The hotel needs some freshening up. Parts of the facilities and rooms are run down. The service can be better. I had to ask two days in a row to get extra showergel. You only get one tiny bottle. When I entered the room there was a dirty, moist sofa which I had to ask to be replaced. The hotel was empty (off-season) so the staff was bored and hanging or even lying on the seats at the reception and restaurant. This is not a professional attitude. The two bars, at the pool, and the outside terrace as well as the spa were closed. I ordered dinner 1 time and got a gado gado without peanut sauce and even did not get a napkin. The infinity pool is amazing with a beautiful view. This is in the end what kept me at this hotel.

The river view from the pool is amazing. All the other thing

Amazing staff we felt so welcomed at the resort everyone was so wonderful,the rooms are so beautiful and clean and the food was amazing highly recommended, thank you so much for making part of our trip an amazing one jazz and Erick

The Labak River Hotel's location is just one of a kind! There is a middle of he rainforest with an unmatched pool and views. The staff was superkind, friendly and sweet. I recommend this hidden gem to everyone who loves the western modern style with authentic Bali athmosphere.

Beautiful hotel in magical setting

I booked for 2 night and only lasted a night. Black Mould everywhere!!! First impressions was they had half finished the property, with construction not happening. There was a terrible smell. They took us to our rooms, there was black mould on the roof and broken tile, stone areas. The property wasn’t maintained. I had a mid range room and again mould, Marks on the walls. The bathroom was disgusting with black and brown mould. The shower head was full of mould and only a couple of the shower head holes worked, so It had no pressure and could wash yourself and when you used the shower, water went everywhere. We when to have breakfast and the table were dirty, the food looks disgusting and decided to eat next door, which was amazing. The pool was the only nice thing about the whole property. It’s a 1 star hotel or a ok hostel. I checked out after the first night and they ask me why I was checking out and I told them and they laugh and didn’t care or apologies and said “we’ll full, which was untrue, I only saw 1 other person there” and told me there was the cancellation fee which was the full amount, which I didn’t care, as I just wanted to get out of there ASAP. Beware. Also It’s in the middle of nowhere.