Super 8 by Wyndham Des Moines

Hotel should be torn down it’s dirty there was insects no workers present ! I should get a full refund.. I’ll Never stay there again!!

I wish there had been breakfast like at other super 8 places but otherwise this was an awesome hotel.

Half the hotel was closed when we arrived due to fire marshals closing it. The hotel itself was disgusting it smelled of mildew and there was liter all outside of the entrance and in the halls. Our room smelled of mildew and all of the carpets were soaking wet.

I tried calling the motel for hours to try and find out what the latest check in could be. Never got ahold of anyone. Upon arriving at the Super 8, there was a sign on the front desk stating due to staffing issues I had to go to the Baymont next door to check in. I live in another state and did not feel comfortable with my two daughters, navigating to another new place. After getting keys we proceeded to enter the Super 8 and were overwhelmed by the smell of what appeared to be human urine, marijuana and strong cigarette smell in the hallways. The room itself was not clean and we found cockroaches in the bathroom as well as on the wall above the microwave. The sheets were dirty on both beds so we slept on top of the blankets but didn't sleep well due to an unidentified smell in the room. Also,the breakfast was not available because of short staffing, but no sign was put out until morning, so we had to find alternate breakfast at an expense we didn't plan for. Another amenity unavailable was the pool. It was clearly unusable with standing algae water, green in color. We could not wait to get out of there and will never stay at a Super 8 or a Baymont again in my life. I will definitely be requesting a refund for this nightmare stay.

Room smelled awful - dirty and cigarette smoke stink. Window was cracked. Mirror was cracked, towels stained

The Super 8 is directly behind and butts up to the Baymont. Both are operated by the same owner and no one was available at the Super 8 front desk. instead there was a sign to go to the Baymont front desk because they were short staffed. (i had to go to the Baymont to get breakfast as well.) So the Super 8 is unsupervised and guests can do as they please—like smoking where they aren't allowed. The whole building is posted as "no smoking" allowed, but there was the distinct smoke odor in my room and a couple of brown spots in the tub which looked like cigarette burns. The tub/shower spigot handle was very loose but did work. The window curtain was partially unhooked on one side but too difficult to reattach behind the decorative cover board. I didn't see a room darkening roll down shade. So unless you have something with you, you cannot close the curtains to darken the room. The room was clean, recently renovated, great mattress, and quite nice; the was conpletely opposite to the public areas. However, the bathroom smelled like someone had used it and the toilet bowl still hadn't been flushed well. The coffee maker was missing the tray to put the complimentary coffee pod packet in. The on/off button did not work properly; I had to hold it down with something heavy or else it would pop up to the off setting. The two desk clerks were courteous and competent. The night desk clerk at The Baymont came out quickly and checked me in.